A membership is a weekly allowance of credits that automatically recurs each week to allow you to attend 2, 3 or 4 classes per week. Memberships work well for those who want to attend classes regularly and consistently for a lower cost per class.

A casual credit pack is like a concession card. These credits have a longer expiry (3 months for 5 packs, 6 months for 10 packs and 12 months for 20 packs) therefore work well for those who don’t attend consistently, or have an unpredictable schedule.

By signing up for a membership with us you will receive the best possible per-class rates, and have the option to add additional one off classes during your membership week for a reduced rate. Automated weekly payments mean you can keep Carving while easily fitting your weekly membership into your budget.

Outside of the practical benefits, having a membership helps with building consistency and a routine with your training, meaning you’re more likely to see and feel results faster, plus maintain them!

Members will also have early access to deals and other Carve Studio exclusives.

Yes, all of our memberships have a 12 week minimum term, meaning that when you sign on for a membership you are committing to the membership and its associated payments for at least 12 weeks. After 12 weeks you can cancel at any time with two weeks’ notice in writing. Cancellations prior to 12 weeks are not permitted, unless in extreme circumstances. In this instance supporting documentation from a registered professional may be required.

Yes! Unused membership credits roll over by one week. This means if you don’t use all your membership credits one week, they will automatically extend into the following membership week. Any credits unused after the roll over week will expire.

Please note that rollover credits do not become available until the membership renews and the system knows if there is anything to rollover. You will not be able to book outside of the membership week using ‘anticipated’ rollover credits.

When you’re on a weekly membership your membership renews each week on your payment day, for example if you have a 2 per week membership and pay on a Wednesday you’ll have 2 credits to use each week between Wednesday and Tuesday. If you already have two bookings within that period and try to make another you’ll see the notification your credits have been used up. 

If you have any rollover credits upon your membership renewal you may then be able to book an additional class using these, or you can purchase a casual class at the discounted member rate to book an extra class.

If you wish to change your payment/renewal day please contact us via email or the app.

Payments are made weekly and will be charged to the credit or debit card we have on file for you. We are not able to take direct debit payments at this time. 

Please note if you purchase your membership via our app your membership will start immediately. If you prefer to choose a future start date for your membership please contact us and we can set this up for you. 

Future payments will come out weekly on the same day of the week as your start date in the early hours of the morning. Please ensure you have sufficient funds in the account attached to your payment card each week.

Please make sure you have sufficient funds in the account associated with your card each payment day and your filed card details are kept up to date. If a recurring payment fails on the first attempt, our provider Momence (via Stripe) will attempt to take the payment three more times over the coming days making it 4 attempts in total to take payment. We will contact you after the first failed payment to resolve the issue. After the first failed payment, our system will not allow you to use the membership to book classes until a successful payment has been made. Any fees our provider passes on to us related to failed payments will be charged on to you.

Yes, we allow members to pause their membership for up to 6 weeks per year of membership, meaning if you’re heading away on holiday, injured or have any other reason you need to pause you can do so.

Pauses must be a minimum of 1 week and in 1 week intervals thereafter up to a maximum of 6 weeks. I.e. pause must be 1 week, 2 weeks, 3 weeks etc. up to a maximum of 6 weeks total per year. We will need your pause request in writing to hello@carvestudio.co.nz at least one week prior to the requested pause date. Please let us know in your email what date you want your membership paused from, and for how long.

We can not place pauses or refund a membership week once payment has already been taken, or retrospectively (i.e. if you were sick last week and didn’t make it in, we cannot refund you for last week).

Please note that the pause allocation is available to you from day 1 of your membership, but any pauses do not count towards your 12 week term.

Six weeks within your membership year is the maximum pause allowed. If you need to pause your membership for longer than 6 weeks within a 1 year period please discuss your circumstances with the studio manager. In extreme or medical circumstances longer pauses will be considered and may require supporting documentation from a registered professional.

Yes! All members can add additional one-off classes within their membership at a discounted rate ($25 for 2 p/w members, $23 for 3 p/w members and $20 for 4 p/w members). This discount will be automatically applied when purchasing ‘1 x casual class’ while logged into your account.

If you have an active casual credit pack on your account you can also use these credits to book additional classes.

Please note you can only purchase single casual credits at the discounted rate for yourself, you cannot purchase at this rate for others.

If we choose to close over the Christmas/New Year period all members’ memberships will be paused for the duration of our closure, this will not be included in your 6 week pause allocation. If you have pause allocation available you are more than welcome to extend your holiday period pause on top of our closure - members will be contacted prior to any shut down dates to confirm their holiday pause requirements.

If the studio is closed on other public holidays such as Waitangi Day, Matariki, Easter etc. memberships will not be paused, however upon request we can extend your credits by the number of days closed if required.

Different memberships (or credit packs) will work best for different people. If you need some help deciding please don’t hesitate to reach out - we would be happy to assist you in planning your training to help achieve your goals but also fit in with your lifestyle!